Legal Details


We count it a privilege to be in relationship with those who have given us permission to connect. As new regulations roll-out around the world, we think it best to stay ahead of the game to let you know our commitments to our followers. Our bottom line – we strive to meet or exceed privacy rules and regulations and will do our best to offer full disclosure about how we do it. If you have any questions or concerns simply contact us to discuss.

Connected Families is a 501c-3 non-profit Christian-based ministry founded in 2002 in Chaska, MN by Jim and Lynne Jackson.

The main site of Connected Families is https://connectedfamilies.org. Our community site website address is: https://community.connectedfamilies.org.

Course Sales & Communications

Information We Collect

When you purchase our courses, we collect:

  • Contact information (name, email, phone number)
  • Billing information (processed securely through our payment processor)
  • Course progress and engagement data

SMS/Text Messaging

By providing your mobile phone number during checkout, you consent to receive text messages from Connected Families regarding:

  • Course reminders and updates
  • Educational content related to your purchased courses
  • Special offers and new course announcements, including occasional invitations for donations
  • Account and billing notifications

Message Frequency: Message frequency varies.

Message & Data Rates: Message and data rates may apply.

Opt-Out: Reply STOP to any text to unsubscribe. Reply HELP for assistance.

Supported Carriers: This service is available on major U.S. carriers.

How We Use Your Information

We use your information to:

  • Deliver purchased courses and related materials
  • Provide customer support
  • Send course-related communications
  • Improve our services and content
  • Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information securely with:

  • Trustworthy Service providers who help us deliver courses (email platforms, payment processors)
  • Legal authorities when required by law
  • If you request a password reset, your IP address will be included in the reset email

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Visitor comments may be checked through an automated spam detection service.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your Rights

You have the right to:

  • Access your personal information
  • Update or correct your information
  • Opt-out of marketing communications
  • Request deletion of your data (subject to legal requirements)

Refund Policy:

If you are unhappy with any of the products you’ve purchased, email us at [email protected] and we will reimburse you. So that we can improve our offerings, we’d gratefully ask that you let us know why the product didn’t meet your expectations.

Shipping Terms:

If you purchase a physical product (book, DVD, CD) we will mail it within 24 hours unless ordered on Friday or Saturday. Orders that come in after 5 on Thursday or anytime on Friday or Saturday will be mailed on Monday (unless a holiday falls on a Monday). Orders placed Sunday, Monday, Tuesday or Wednesday will be shipped the day of or, at the latest, the day after.

Contact Us

Questions about this privacy policy? Contact us at [email protected] or 952-448-3625.

Questions?

Don’t hesitate to ask. We’re happy to help.

CONTACT US